Service Design Report – Thornhill Pub

Janis Yee  

After 2 years of construction, this upscale pub finally opened in Thornhill, Ontario. This is an honest account of my second visit including some recommendations based on the online reviews, This is my first service design exercise.

Say What You Need to Say

Janis Yee  

Communication is our only ally to giving others an understanding of our reasoning. It’s what connects us to each other’s hearts and minds. If you don’t say anything, you’ll never definitively know if you align with others.

Let’s Talk about Business Empathy

Janis Yee  

Business Empathy, defined by my experience, is the art of understanding other businesses, sorted by size. This will help in determining motives for company decisions whether they are your client or you are their employee.

Decision Matrix

Janis Yee  

Decision Matrices have been around for decades to help engineers and designers make better decisions. Today, the theory is used to assist with all types of decision making to ensure an objective, calculated result is brought to the fore. This is my journey into making an apparent complicated process easier.